Refunds and cancellation

This policy is part of the Terms of Service. It says how the free trial, cancelling and refunds work for SimpleDoor.

Free trial

• A new account may include a free trial of 14 days with no charge.
• If you don't subscribe by the end of the trial, you won't be charged. We will not keep your data hostage: you can export it at any time.

Cancelling

• You can cancel at any time. Cancel in the app, or write to [support email address] and we will do it for you.
• When you cancel, you keep access until the end of the period you already paid for. It then won't renew, and you won't be charged again.
• You can also delete your account at any time from Your data in Settings. Deleting is immediate and permanent, so export your data first. Deleting your account does not by itself cancel billing, so cancel first.

Refunds

• Monthly plans: we don't refund part-months. If you cancel part-way through a month, you keep access until the month ends.
• Annual plans: if you ask within 14 days of your first annual payment, we will refund it in full. After that, we don't refund unused months, and you keep access until the end of the year you paid for.
• Mistakes and problems: if you were charged in error, charged twice, or the service failed to work for you for a significant time, write to us and we will make it right, including a refund or credit where it is fair.
• Refunds go back to the original payment method, usually within 5 to 10 business days. Taxes paid on a refunded amount are refunded too.

Failed payments

If a payment fails, we will tell you and try again. If it still can't be collected, the account may be paused until the payment is fixed. We won't delete your data just because a payment failed without warning you first.

Price changes

If the price goes up, we will tell you at least 30 days before it applies to you. You can cancel before then.

Your rights

Nothing in this policy limits any rights you have under Alberta consumer protection law.

How to ask

Write to [Registered business name], [support email address], and include the email address on your account. We reply within 3 business days.